Privacy Policy

Effective Date: April 14, 2026 · Last Updated: April 14, 2026

Velvet Chats LLC ("Velvet," "we," "us," or "our") operates the Velvet platform at velvetchats.com. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our Service. This policy applies to all users of the Service, including account holders, team members, and visitors to our website.

1. Information We Collect

1.1 Information You Provide

• Account Information: Name, email address, phone number, company name, billing address, and timezone when you register.
• Payment Information: Payment card details and billing information, processed and stored by our payment processor Stripe. We do not store your full card number on our servers.
• Content and Communications: Training data you upload, AI configuration settings (style guides, playbooks, model profiles), media files, and any messages you send through our support channels.
• Team Information: Names and email addresses of team members you invite to your agency account.

1.2 Information Collected Automatically

• Usage Data: Pages visited, features used, click patterns, session duration, and interaction data within the platform.
• Device and Browser Data: IP address, browser type and version, operating system, device type, and screen resolution.
• Cookies and Similar Technologies: See our Cookie Policy for details.

1.3 Information from Third-Party Integrations

When you connect third-party accounts (e.g., OnlyFans, Meta Ads, TikTok Ads), we receive data necessary to operate the Service, including:

• Fan/subscriber profiles, messages, and interaction history
• Media content and vault data
• Revenue and transaction data
• Advertising campaign performance data

2. How We Use Your Information

We use the information we collect to:

• Provide and operate the Service — process conversations, generate AI responses, manage media, and run campaigns.
• Improve and develop the platform — analyze usage patterns, train and refine our AI models, develop new features, and enhance performance. We use anonymized and aggregated data from your interactions with the Service to build a better product for all users.
• Process payments — manage subscriptions, billing, and revenue-share calculations.
• Communicate with you — send transactional emails (receipts, alerts, updates), respond to support requests, and notify you of material changes to the Service or these policies.
• Ensure security — detect and prevent fraud, abuse, and unauthorized access.
• Comply with legal obligations — respond to lawful requests and enforce our Terms.

3. AI Training and Data Improvement

Velvet uses artificial intelligence as a core part of its Service. To continuously improve the quality of AI-generated content, we may use data generated through your use of the platform — including conversation patterns, AI response quality signals, and engagement outcomes — to train, fine-tune, and evaluate our AI models.

We take the following safeguards:

• Data used for model training is anonymized and stripped of personally identifiable information where technically feasible.
• We do not use your raw conversation content to train models accessible to other customers. Model improvements benefit the platform generally.
• You may contact us at info@velvetchats.com to request information about how your data is used for AI improvement.

4. How We Share Your Information

We do not sell your personal data. We share information only in the following circumstances:

4.1 Service Providers

We share data with third-party service providers that help us operate the Service:

4.2 Legal Requirements

We may disclose information if required by law, subpoena, court order, or government request, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

4.3 Business Transfers

If Velvet Chats LLC is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

5. Data Retention

We retain your data for as long as your account is active and for a reasonable period thereafter (up to 30 days) to fulfill legitimate business purposes, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your data at any time by contacting us.

6. Data Security

We implement industry-standard security measures to protect your data, including:

• Encryption in transit (TLS/HTTPS) and at rest
• Role-based access controls and multi-tenant data isolation
• Rate limiting and DDoS protection
• Regular security monitoring via error tracking and audit logs

No system is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Your Rights

7.1 All Users

Regardless of where you are located, you may:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete data.
• Delete your account and associated data.
• Export your data in a portable format.

7.2 European Economic Area, UK, and Switzerland (GDPR)

If you are located in the EEA, UK, or Switzerland, you have additional rights under the General Data Protection Regulation (GDPR) and UK GDPR:

• Legal Basis: We process your data based on: (a) contract performance (to provide the Service), (b) legitimate interests (to improve and secure the Service), and (c) your consent (for optional analytics and marketing cookies).
• Right to Restrict Processing: You may request that we limit how we process your data.
• Right to Object: You may object to processing based on legitimate interests, including AI model training.
• Right to Portability: You may request your data in a structured, machine-readable format.
• Right to Lodge a Complaint: You may file a complaint with your local data protection authority.
• Data Transfers: Your data may be transferred to and processed in the United States. We rely on Standard Contractual Clauses and service provider certifications to ensure adequate protection.

7.3 California Residents (CCPA)

If you are a California resident, you have the right to:

• Know what personal information we collect, use, and disclose.
• Request deletion of your personal information.
• Opt out of the "sale" of personal information. We do not sell personal information as defined by the CCPA.
• Non-discrimination for exercising your privacy rights.

8. Children's Privacy

The Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from anyone under 18. If we become aware that we have collected data from a person under 18, we will delete it promptly.

9. International Data Transfers

Velvet operates from the United States. If you access the Service from outside the United States, your information will be transferred to and processed in the United States. By using the Service, you consent to this transfer. For EEA/UK users, we rely on Standard Contractual Clauses as described in Section 7.2.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through the Service at least 30 days before they take effect. The "Last Updated" date at the top indicates the most recent revision.

11. Contact Us

For privacy-related questions, data requests, or to exercise any of your rights, contact us at:

Velvet Chats LLC
Email: info@velvetchats.com
Website: velvetchats.com