Terms of Service

Effective Date: April 14, 2026 · Last Updated: April 14, 2026

Welcome to Velvet ("Velvet," "we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of the Velvet platform, including our website at velvetchats.com, APIs, and related services (collectively, the "Service"). The Service is operated by Velvet Chats LLC, a Florida limited liability company.

By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. Eligibility

You must be at least 18 years of age to create an account or use the Service. By registering, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into these Terms. We reserve the right to request proof of age at any time and to terminate accounts that violate this requirement.

2. Account Registration

To access the Service, you must create an account with accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately at info@velvetchats.com if you suspect unauthorized access.

3. Description of Service

Velvet is an AI-powered fan engagement platform designed for content creators and their management teams. The Service includes, but is not limited to:

  • AI-assisted conversation management and automated replies
  • Fan analytics, insights, and behavioral profiling
  • Media vault management and distribution tools
  • Marketing campaign creation and publishing
  • Revenue tracking and reporting
  • Team management and chatter assignment tools

4. Subscriptions and Billing

The Service is offered on a subscription basis. By subscribing, you agree to pay the applicable fees as displayed at the time of purchase. All fees are billed in advance on a monthly basis through our payment processor, Stripe.

  • Revenue Share: Certain plans include a revenue-share component calculated as a percentage of AI-generated revenue. The applicable percentage is disclosed at checkout and on your plan details page. Revenue-share fees are calculated and invoiced periodically based on platform-tracked earnings. You are responsible for ensuring timely payment of all revenue-share obligations.
  • Automatic Renewal: Subscriptions automatically renew at the end of each billing cycle unless you cancel before the renewal date.
  • No Refunds: All fees — including subscription fees, revenue-share payments, and any other charges — are final and non-refundable. No refunds or credits will be issued for partial billing periods, unused features, or dissatisfaction with the Service. If you cancel your subscription, your access continues until the end of the current billing period, but no prorated refund will be provided. This no-refund policy applies to the fullest extent permitted by applicable law.
  • Overdue Payments and Suspension: If any payment — including revenue-share fees — is overdue by more than seven (7) days, we may, at our sole discretion: (a) suspend your access to the Service, including disabling AI auto-replies and all automated features; (b) charge a late fee of 1.5% per month (or the maximum rate permitted by law, whichever is lower) on the outstanding balance; and (c) terminate your account entirely if the balance remains unpaid for more than thirty (30) days. Suspension or termination for non-payment does not relieve you of your obligation to pay all outstanding fees.
  • Price Changes:We may adjust pricing with at least 30 days' advance notice. Continued use after the new pricing takes effect constitutes acceptance.

5. Acceptable Use

You agree not to:

  • Use the Service to violate any applicable law or regulation, including laws related to adult content distribution, anti-spam, and data protection.
  • Upload, distribute, or generate content involving minors, non-consensual material, or material that violates the terms of third-party platforms you connect to the Service.
  • Reverse-engineer, decompile, or attempt to extract the source code of the Service or its AI models.
  • Use the Service to send unsolicited bulk messages or engage in fraudulent activity.
  • Interfere with or disrupt the integrity or performance of the Service.
  • Share, resell, or sublicense your account access to third parties outside of Velvet's team management features.

6. AI-Generated Content

The Service uses artificial intelligence to generate suggested replies, fan analyses, marketing copy, and other content ("AI Content"). You acknowledge that:

  • AI Content is generated programmatically and may not always be accurate, appropriate, or aligned with your intent. You are responsible for reviewing AI Content before it is sent to end users.
  • You retain ownership of any original content you provide to the Service. We retain ownership of the AI models, algorithms, and underlying technology.
  • We may use anonymized, aggregated data derived from your use of the Service to improve and train our AI systems, develop new features, and enhance the overall quality of the platform. This data will not be used to identify you or your fans individually.

7. Data and Platform Improvement

By using the Service, you acknowledge and agree that Velvet may collect, process, and analyze data generated through your use of the platform — including conversation patterns, engagement metrics, feature usage, and AI interaction data — for the purpose of building, improving, and enhancing the Velvet platform and its AI capabilities. This includes, but is not limited to:

  • Training and refining AI models for better response quality
  • Developing new product features and capabilities
  • Improving platform performance, reliability, and security
  • Conducting internal research and analytics

All data used for these purposes will be anonymized and aggregated where possible. We will never sell your personal data or your fans' personal data to third parties. See our Privacy Policy for full details.

8. Third-Party Integrations

The Service integrates with third-party platforms (e.g., OnlyFans, Meta, TikTok, Stripe). Your use of these integrations is subject to the respective third-party terms. We are not responsible for the availability, accuracy, or policies of third-party services.

9. Team Accounts and Agency Features

If you use Velvet's team management features, the account owner ("Agency Owner") is responsible for all activity conducted by invited team members ("Chatters"). Agency Owners may assign permissions, manage model access, and revoke team member access at any time. Chatters must agree to these Terms independently upon accepting an invitation.

10. Intellectual Property

The Service, including its design, code, AI models, documentation, and branding, is the exclusive property of Velvet Chats LLC and is protected by copyright, trademark, and other intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to use the Service for its intended purpose during your active subscription.

11. Termination

We may suspend or terminate your access to the Service at any time, with or without cause, including for violation of these Terms. Upon termination:

  • Your right to access the Service ceases immediately.
  • We may delete your account data after a reasonable retention period (30 days), unless required by law to retain it longer.
  • You may request export of your data before termination by contacting info@velvetchats.com.

12. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT AI-GENERATED CONTENT WILL BE ACCURATE OR SUITABLE FOR YOUR PURPOSES.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, VELVET CHATS LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, OR REVENUE, WHETHER INCURRED DIRECTLY OR INDIRECTLY, ARISING FROM YOUR USE OF THE SERVICE. OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

14. Indemnification

You agree to indemnify, defend, and hold harmless Velvet Chats LLC and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including reasonable attorney's fees) arising out of or related to your use of the Service, your violation of these Terms, or your violation of any third-party rights.

15. Governing Law and Disputes

These Terms are governed by the laws of the State of Florida, United States, without regard to conflict of law principles. Any disputes arising under these Terms shall be resolved through binding arbitration administered in accordance with the rules of the American Arbitration Association, except that either party may seek injunctive relief in a court of competent jurisdiction.

16. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by email or through the Service at least 30 days before they take effect. Your continued use of the Service after the updated Terms take effect constitutes acceptance.

17. Contact

If you have questions about these Terms, contact us at:

Velvet Chats LLC
Email: info@velvetchats.com
Website: velvetchats.com